Showing posts with label Facebook. Show all posts
Showing posts with label Facebook. Show all posts

Friday, April 5, 2013

The "Unlike" Project - First Month

Just over a month ago, I wrote this post explaining that I was beginning a campaign to "Unlike" things on Facebook. The idea was to start reversing one of my "Likes" on Facebook ever day, and then tweeting about it using the hashtag #UnlikeProject. The experience has been interesting in a lot of ways - I thought I'd give my "first 30 days" report (although it's actually been more than 30 days) and let you know what's been going on.

The first thing I noticed is that it is incredibly difficult to decide what to Unlike. Fact is, the things I've "Liked" are things that, in real life, I in fact do actually like! It feels a little bit like a betrayal, especially when you are Unliking things like The Bible or your favorite sports teams. It's also difficult to find the things that are less important to me so I can Unlike them first - I wound up making myself a list to make prioritizing easier. I don't intent to Unlike everything, so I need to make sure I find the things I want to free myself from first. (Pages set up by friends of mine, for example, or organizations that I genuinely do want to stay in touch with will probably stay in my "Likes".)

Some of the earliest casualties were Pages that post a lot. The reasons those got the axe first was that I was more likely to see their posts in my News Feed and remember "Oh yeah, it annoys me when I see them there!" or "Their posts are never interesting," and then I could wipe them out and be done with it. But even with the easy pickings of those frequent posters and with my "Unlike first" list, I still didn't Unlike something every day - once I Unliked two things in one day, and four or five days I forgot altogether.

Two different organizations actually saw my "Today I Unliked..." tweets and responded to them, apologizing for whatever they did that put me off. Fact is, they didn't do anything, and I told them so! This is all about cleaning things out and simplifying... and insulating myself and my friends from invasive advertising as much as possible. I do have a positive opinion of those organizations, thought... kudos for keeping an eye on your Twitter mentions (I didn't actually even mention them by @ handle, so they're watching keywords) and reaching out to people based on that! That's the way to DO social media!

During the month, I also discovered a few facts that back up my reasons for doing this:
I'm actually enjoying the project - there's a sense of freedom in it, like when you've cleaned out the junk from the garage or gotten all the bills paid for the month. Maybe you'll give it a try? If you do, make sure you remember to tweet your Unlikes with hashtag #UnlikeProject so I'll know you're in!


Is it nuts to just start Unliking things that you actually do like? Why will you be joining the project, or why not? Sound off below by clicking the "Comment" link!

Thursday, February 28, 2013

The "Unlike" Project

'dislike button' photo (c) 2011, Sean MacEntee - license: http://creativecommons.org/licenses/by/2.0/Today I made a rash decision. I decided to Unlike stuff on Facebook.

The reasons for this are not irrational. The reason I've clicked "Like" on TV shows, musical artists, movies, and whatever, is usually because I want my profile to say things about me when people visit it and look at my details. You take a good look at that stuff when you look at people's profiles, right?

What do you mean, you never look at people's profiles?

Basically, I've come to believe that my reasoning for wanting to click "Like" on stuff (to tell my friends I like it) is flawed. My friends don't typically see it. If they do, they don't care.

You know why?

Because they see it in advertising.

The main reason Facebook has "Like" is so they can sell advertising to you and your friends. "Michael likes Coke, so maybe you, his friend, will like this ad from Coke!" (This is why, by the way, there probably will never be a "Dislike" button.) I find this annoying, and I've decided I'm not going to be complicit in it anymore... but I have far too many "Likes" to "Unlike" them all at once. Besides, I've "Liked" a few of them on purpose. I want to see updates from that band on the road, or hear what's going on with that software package I use, or whatever. So starting today, I've decided to "Unlike" one single thing I've "Liked" but have no reason to continue to "Like".

I'm tweeting my daily Unlikes in my Twitter stream, using the hashtag #UnlikeProject. Would you like to join me in this quest to stop littering our friends' Facebook feeds with advertising that looks like it came personally recommended? Great! Tweet your unlikes to Twitter when you do, and use the #UnlikeProject hashtag. Let's see how many people are freeing themselves from being stooges for Facebook's advertisers!


(After the first month, I wrote a followup post. Here it is!)


Do you have a different take on Facebook "Likes"? If you do, please click the "comments" link below and join the discussion! And if you are tweeting your Unlikes on Twitter, feel free to link to this post (a short link is http://bit.ly/FBUnlike) to explain your reasoning.

Monday, September 26, 2011

Spotify vs. Rhapsody

I've been listening to Spotify a lot lately - particularly since they got the whole "social with Facebook" thing happening. It's pretty snazzy to have my tracks automatically coming up on Facebook, and of course being able to instantly play just about any song in creation on my computer whenever I want is pretty awesome. But here's the thing... my wife and I have been sharing a Rhapsody account for several years now. Rhapsody also allows me to play any song in the world on the cheap... plus, Rhapsody also allows me to transfer those songs to our non-Internet-connected portable music players. So I haven't seen a reason to switch to paying Spotify, although frankly Rhapsody has a pretty bad track record as far as their PC music playing software is concerned (frankly, it sucks, especially if you have a lower-powered computer to begin with).

So here's the thing. Today Spotify announced something that they apparently see as a "Great news, this is so cool!" moment, but which I see as an "Oh, I didn't realize that was how it works" moment. Here's the blog post:

http://www.spotify.com/us/blog/archives/2011/09/26/good-news-for-spotify-open-users/

Other Spotify users: did you know that the free all-you-can-eat buffet is only a six-month thing? I didn't realize that. After that time you can still listen to songs for free, but not as many as before. (Rhapsody used to have a similar listen-to-so-many-per-month-for-free policy, but recently I tried to listen to some tracks that way and I got 30-second previews, so that may not be the way it is any more.)

On top of all this, the new social features on Facebook will complicate our Rhapsody situation. Reportedly, soon Rhapsody will have some kind of integration with Facebook that resembles what Spotify has now. The problem is that since my wife and I share an account, if I link it with my Facebook, tracks will get scrobbled to Facebook if she listens to them even if I'm not around. I don't want that.

I also use Last.fm (say hi if you do too: http://www.last.fm/user/TulsaMJ), and Spotify also scrobbles there. Rhapsody does not scrobble to Last.fm natively like Spotify does, although I've found a way to make that happen (usually). My workaround works by scrobbling tracks from the Rhapsody RSS feed, so I have to be on a computer or at least have a computer running in order for it to work. And I still want to scrobble everything to Last.fm - my media player that I use with my own MP3s scrobbles there, and actually, since Spotify doesn't seem to scrobble tracks that aren't on Spotify to Facebook at all (although it does scrobble them to Last.fm) - quite possibly when Last.fm gets their Facebook Open Social application working, I'll turn off the scrobbling in Spotify and just use Last.fm for all of it. It sure would be nice if Rhapsody supported native Last.fm scrobbling like Spotify does!

So let me get to the point. For ten bucks a month, I could get my own separate Rhapsody account going. It won't scrobble natively to Last.fm, so if I play songs on a cell phone they won't scrobble, but it should scrobble to Facebook once they've got that running (should be pretty quick... they're one of the "media partners" Facebook keeps trumpeting about). That would allow me to listen to music on portable devices and on my computer, and it would also eliminate the problem of getting my wife's plays scrobbled to my Last.fm and my Facebook. This would also allow me to downgrade my wife's account, which now supports three portable devices, to the cheaper one-device version:

http://www.rhapsody.com/discover/pricing.html

OR, for ten bucks a month, I can subscribe to Spotify. I can listen on portable devices, scrobble to Facebook and natively to Last.fm, but I don't have the option of using tracks on my non-connected portable device. The added bonus is that the PC client for Spotify works better than the comparable Rhapsody application:

http://www.spotify.com/us/get-spotify/overview/

The services' music offerings are pretty comparable - I haven't run into music on one that I couldn't find on the other, although I know Rhapsody does have exclusive content (interviews and stuff) from time to time and I believe Spotify has their own exclusives of the same nature. I see them as a kind of Coke and Pepsi comparison: they're both dark colas that cost about the same and will quench your thirst, and it's a matter of which one you like better. For me, if Rhapsody had native Last.fm support, it would be the obvious choice; if Spotify had support of downloading music to non-connected devices, it would be the obvious choice. An added benefit of Rhapsody is that if you are on a computer that doesn't have their client software installed, you can still log in and play tracks using their Web interface - try THAT with Spotify!

What do you think? I'm interested in any opinions, differences you notice in the $9.99 plans of the two, advice or comments. If you'd like to visit me on Spotify, here's my public profile:

http://open.spotify.com/user/tulsamj

Friday, September 23, 2011

Facebook's Timeline, Online Privacy, and TMI

Yesterday around noon, my mind was officially being blown. I was watching the keynote presentation at Facebook's f8 Developer Conference, during which Mark Zuckerberg showed this to the world for the first time:



What you see in that video is a rather sentimental look at Facebook's new version of the Profile, which they are calling "Timeline." Timeline will organize all of your past Facebook activity chronologically, selecting the "most important" things via an algorithm (or via your own later editing) so that your profile is (more or less) a look at your entire online life. In fact, you can add things that aren't already present on Facebook, so your offline life (even pre-Internet) can be a part of your Timeline. I was amazed, and a little bit shocked! This is the first time I can remember an update to Facebook that strikes me as a win for the users, as opposed to a ham-handed attempt to bring in more ad revenue for Facebook. This is a way for users to present themselves online so that people who find them actually can know what's important to them. A way to get to know your friends better, or catch up with life events of old friends you'd lost contact with. A truly comprehensive online presence.

To make Timeline even more personal, Facebook also announced some enhancements to the "social graph" which will make sharing content even more comprehensive, personal, and immediate. Last night I was able to get Spotify to start "scrobbling" tracks to Facebook. "Scrobbling" is a concept that originated (if I understand it correctly) with social music site last.fm. What it means in concept is that every track you listen to is automatically recorded somewhere. In practice that doesn't actually happen (what if you hear it on the radio? A speaker at the grocery store? Using a portable player with no Internet connection? Using software that does not support scrobbling?) but with a little bit of work, long ago I managed to get most of the music I listen to during my work day to scrobble to last.fm. Getting Spotify to work with Facebook, by contrast, was actually very easy; I had already linked them back when I got my Spotify account, and it just started working... suddenly I got a comment on a track I was listening to right on Facebook, without me even actively mentioning it. According to Facebook, although I haven't had occasion to try this yet, you're supposed to actually be able to listen to the same song a friend is listening to, as they listen to it, synched up with their player. So they hear the same part of the song I hear. Now that's a social music experience!

The same thing is supposed to be coming to more music services, and also to video-on-demand services Netflix and hulu (among others). Over time, all of this information will be aggregated to your Timeline, so people will be able to find out, for example, which movies you watched on Netflix in September of 2011, or which album or artist you listened to the most in October. It will also function as a sort of social recommendation service, automatically endorsing the things you enjoy for all of your friends, who presumably have similar tastes to yours.

This all will have a few effects that people in general may not have thought of. For one thing, your Timeline/Social Graph will be an absolute bonanza for Facebook's advertisers. Is there a new Johnny Depp movie coming out? The people who've watched all of Depp's recent movies will be easily targetable by Facebook, because it will be chronicled in their Timelines. What about when an artist - let's go with someone a bit obscure, not a Lady Gaga or Eminiem - with a new CD coming out. The artist is relatively unknown, so the record label may not have the money to run a bunch of blanket advertising, but the people who have listened to that artist will be easily findable and targetable via Facebook, likely for much cheaper than it would be otherwise. And with the low barrier to listening to those tracks via Facebook + Spotify, those people who see the ads and then listen to the new tracks will automatically generate advertising for the music too, and for free! This is a marketer's dream coming true! Did you think Facebook was "free"? It's not. You're paying for it by giving it more and more information about yourself, every time you log in or do anything.

Another effect, when Timelines become available for everyone, is that everything you've ever done on Facebook will potentially be available to view, handily indexed in reverse-chronological order. This is going to be great if you've been judicious in what you've posted online, but if you have a habit of posting drunken beer-bash photos of yourself, you're going to want to get in there with the privacy and editing tools and make sure people see only what you want to see.

But what about privacy? you may ask. Well, I reply, what about it? What if things come up on your time line that you don't want people to see, or that you don't want to remember yourself? I'll quote a friend of mine on this topic: "What I didn't want to remember, I didn't post as a status update." If you don't want people to know it, was it really a good idea to put it on the Internet? Social networking has, for some people, created an atmosphere where oversharing is OK. "TMI" is what my friends and I call this: "Too Much Information." And this TMI factor gets worse when you figure in those "scrobbling" applications.


What if I listen to something on Spotify that I don't want to broadcast to my friends? What if I watch a movie that I don't want everyone to know about? And what if I forget to turn off the social sharing aspects of those applications before I do my watching or listening? Or, what if my daughter watches ten episodes of Hello Kitty on Netflix and I don't want that on my Facebook? Currently I don't see any tools for "un-scrobbling" my Spotify tracks - not that I intend to listen to or watch anything I wouldn't want to share, but occasionally I've been known to clear a track from my last.fm history if I didn't want it in my "library," and it would be nice to see those kinds of tools here. As it is currently, once you enable those social apps, the firehose is open... and once it's on the Internet, you can't really ever take it back. You can't un-shoot a gun or un-throw a rock, and even if you retrieve the bullet or the rock, if it hit someone on the way, you can't take that back.


That concern aside, I think people are going to dig this stuff. Personally, I already share all kinds of information online anyway: I scrobble my track plays on last.fm here, record what movies I watch here, record what books I read here and here, and keep a list of all those links here. You probably keep online records of some of the things you already do somewhere too; you may have online records of your cooking or your diet, your running or your vacationing, your family or your friends. All Facebook is really doing here is centralizing all of that information in one place. It's a masterstroke of genius, and I think it's going to be successful.


But again... what about privacy? What about the privacy of someone who doesn't want everyone in the world to know everything they do, so they never get on Facebook, or maybe never even use a computer? Well, I've got news for you: in 2011, "privacy" is just short of a myth anyway. If you use a checking account, debit card, or credit card, there are records somewhere of every time and place that you used them to pay for something. If you bought a house or a car, if you went to college or got a driver's license, there are records somewhere of all of it, handily indexed (if you live in the United States) by your Social Security Number. There are security cameras in most public places, and there are satellites with who-knows-what resolution of surveillance up in the sky, maybe looking at you and maybe looking at me. If you carry a cell phone, some computer somewhere knows exactly where you are, probably to within a few feet. The cell phone company potentially has a record of every phone call you make and every text message you send. Your email provider probably has logs of every email you send; on top of that, there are records of that email on the recipients' mail servers, and on every piece of equipment on the Internet that the message traveled through on the way from server to server. Your Web browser has, and probably your Internet provider also has, a record that you've visited my blog today and read this post. There are millions of datapoints of information about you out there right now, and you have control over very few of them. In actuality, though, just making your way through life, even in pre-computer days, you left a trail of information behind. Ask anyone who enjoys researching ancestry about the kinds of records that still exist for almost anyone... birth and death certificates, tombstones and land ownership records, journals and diaries and photographs and newspaper announcements. It's just that nowadays, that information is accessible and able to be cross-referenced in mind-boggling ways. If you'd like to see an imaginary but plausible account of how that data might be able to be used to aggressively control people, take a look at this fictional novel... or if you'd like a real-world example, pull down a copy of your own credit report and see how much it knows about you.

So privacy, as many people see it, is an imaginary thing. Somebody's always watching you; get used to it. But that doesn't mean you should do just any old thing online. Don't post things publicly that will allow someone who would like to hurt you, to easily find you (although your address is probably in the telephone book anyway). Don't broadcast information that will make it easy for someone to commit identity theft on you (although with information that most everybody has on their profiles, someone could probably call your place of business and convince a coworker that they are related to you). It's the same common sense you use when you're in an unfamiliar place: keep your eyes open, think about what's going on around you, pay attention if anything looks suspicious, and don't walk into trouble.


BUT: do enjoy yourself while you're there. Use social networking to enhance your life. But just be aware that sometimes when you're using a social network, that social network is also using you.

Friday, September 16, 2011

Google Plus

My first post on Google+ was made on July 1 at 9:06am. My boss had scored an account over the weekend, and was wondering if I was using it too. I actually hadn't heard of it until he told me; I had been a little bit out of the tech news loop because of a big project at work, but when I heard, certainly I was interested! He had "shared" something with me - at the time this was the only way to get an account - and so I was in. The post was a link, shared only with him, to this Mashable article about the then-upcoming Gmail update.

I was immediately hooked! This was like Facebook, minus all of the things about Facebook that constantly annoyed me! This was awesome! This was... this was... well, sort of empty. It was like arriving at a party at the newest, coolest venue in town, but nobody had arrived yet. The primary attraction of Facebook is that everybody is there. All your friends. Everyone you've ever met, it seems, is on Facebook. The only people on Google+ at the time were you and the person who shared something with you, and the other guy who you shared something with and talked into trying it out. All the coolness, but none of the people.

On those counts, things haven't changed too much 2½ months later. It's a little easier to get an invitation (in fact, if you need one, feel free to use one of mine), but so far the general public hasn't particularly seen a reason to jump ship on Facebook, or even bother to try out another social networking service. And heck, after Google Wave in 2009 and Google Buzz in 2010, who could blame anyone for not jumping on a Google social networking site right away? I think Google is getting it right this time, though. The interface is Facebook-like enough that it's not too hard to understand what's happening, but it's different enough in good ways that the experience is much nicer. I have several friends who actually have jumped ship on Facebook for G+ (although I doubt most people will completely abandon Facebook any time soon... too much history there). I'm not deleting my Facebook account, but I'd love to go all-Google+. Problem is that there are a few things that are making that difficult at the moment... and there are a few more things that, should they happen, would make a move to G+ almost a no-brainer for me. Keep in mind that G+ is really still officially "in wide beta-testing" which means that the public has access, but it's not to be considered a complete product yet. It's entirely possible that some of the things I'm going to mention are in the works. I think it's probable that a few of them are on the drawing board. Let's see how prescient I am!

I'm so impatient about the lack of an API for programmers. At this writing Google has released a very minimal, first-iteration API limited to only reading public profile information and public posts. I can't wait for the release of something more substantial; I use TweetDeck for posting to Facebook and Twitter, and I would love to be able to use it (or Hootsuite, or whatever) to post to all three. Right now it seems the only way to post to G+ is using the Web interface or one of the mobile apps. I have a mobile phone, but it's a Java-only "messaging" phone, a free feature phone from several years ago; it doesn't run Android or iOS.

That leads me to another thing I'd like to see: better SMS support. I have G+ set up to forward status updates from several of my friends to me vis text message, but I can't respond to those messages via text, and I can't send posts of my own via text. I text posts into Twitter and Facebook several times a day most days; I'd love to be able to do the same with Google Plus. Even just sending new posts that way to a default bunch of circles that I specify ahead of time would be useful. I'll be getting an Android phone when my contract runs out on this phone, and at that point I'll install the G+ app, but even then I could see SMS as an easier way of firing off a quick post than starting up an app. And with SMS posting, I can actually cross-post to several services very easily, just by sending to multiple recipients.

I'd like to see RSS feeds made available for posts. You can already use third-party hacks like this one to pull down a feed of your public posts (or roll your own using the API that was just released), but it would be nice to be able to create "private" feeds based on your circles (something you can do with calendars in Google Calendar). I'm using the hack I linked to above to cross-post my public G+ posts to Facebook by running the feed through Feedburner and Twitterfeed. It would be SO awesome, instead, to just share a post with a "Facebook" circle or a "Twitter" circle and immediately shoot the post out via a custom RSS feed!


Part of the talk when G+ was first launched was about incorporating it with other Google properties... Picasa was of course a launch-day incorporation, but what about other properties? Here are my two favorite no-brainer Google properties to incorporate into Google Plus:

Google Reader. G+'s "Sparks" functionality mirrors some of the functionality of Reader; how difficult would it be for G+ to represent your Reader feeds or lists as Sparks? Or, coming from the other direction, wouldn't it be cool for Reader users to be able to easily do a one-click share to G+?

Blogger. Many G+ users are very nearly using G+ as a blogging platform anyway; why not optionally integrate Blogger blogs into Plus so that there's none of this post-the-blog-entry-then-share-it-on-plus nonsense. Just magically allow the blog post to show up on Plus when it is posted to Blogger. An added bonus: combine blog comments and G+ comments so that if I post a comment on a Blogger/G+ entry in Blogger, the comment also shows up in G+, and vice versa. I would LOVE to automatically have more comments on my blogs because comments flowed in from Plus users! Another bonus integration: automatically (but optionally) convert a blog to a Spark, so when you see a blog post from someone you like (say, a friend of yours reshared it) you could follow that blog without having to circle the blogger.

There's a lot of potential in Google Plus! I hope to see some of this stuff happen in the near term. If Google suddenly today rolled out all of the things I've mentioned in this post, for me it would be like knocking the walls out and letting the sunshine in. I really would love to be able to use Plus as my social networking hub and flow information out from there. With these kinds of adjustments, it could happen.

Tuesday, November 2, 2010

Swimming Out of the Shallows (a book review)

Today I reached the end of a unique experience. I finished a book which I found interesting and highly informative... but I completely disagreed with the author's conclusions. I don't dispute any of his facts, but in my opinion, he's adding two and two together and getting five. Or maybe he's adding two and two and getting negative four. Whatever it is, I think he's placing the blame for bad things in the wrong place, and I think he's seeing evil where evil doesn't exist. He's looking at Benjamin Franklin flying a kite and he's saying, that flimsy kite proves that there will never be a 747 carrying passengers across the Atlantic.

Before I go deeper into my thoughts on the book, I'd like to let the author of the book have his say. His name is Nicholas Carr, and the book is a highly-expanded version of an article he published in The Atlantic Magazine. Here it is. Go take a look... I don't mind. I'll wait right here until you get back.

The book I read is called The Shallows: What the Internet Is Doing to Our Brains. The basic premise behind the book is that the Internet has caused us to become shallow thinkers, incapable of deep, sustained thought. Carr says that he first started to notice this phenomenon in himself and in his friends. Journalists who no longer do thorough research, instead opting for the easy "click a few times on the Web and find what you need" method. Literature majors who no longer read complete books. That sort of thing. He believes that this is a trend which has to do with heavy use of the Internet, which is making changes to our brains as we surf, rendering us incapable of creating, or even following, longer trains of thought. He takes a great deal of time describing how the adult human brain, once thought to be quite set in its ways, is actually very flexible, changing all the time. Every time you or I do something, a physical change takes place in our brains, creating a memory or cementing a habit. He then goes into the history of writing, starting from brief scratches on ancient shards of pottery and proceeding through several technological changes: writing on clay tablets, the invention of paper, the refining of single-sheet paper into scrolls and eventually the codex (which we usually call a "book" - sheets of paper bound in a cover); the idea is that the computer is the thing that will usurp the role of the codex, in much the same way as paper usurped the role of clay tablets.

And, Carr believes, the Internet is designed with distraction in mind. Emails arrive. Tweets tweet. Ads flash and distract. Hyperlinks take our attention away from the text in which they are embedded. SMS messages come in our our phones. New blog entries hit our RSS readers. Spending our time being variously distracted by all of these things is, Carr insists, making changes in our brain that make it impossible to not be distracted. I agree with everything Carr says, up to that last sentence: I think that the Internet plays a role in our being distractable, but the Internet is not the perpetrator: the Internet is just the tool that the real perpetrator is using to make us distractable. The actual perpetrator is: ourselves.

A book is a highly static medium. I'm talking about a physical, bound book. It doesn't change on its own. It doesn't react to signals from elsewhere. If you tear a page out or drop it in the toilet, of course that will make a change to it, but it doesn't change on its own. Carr explains that before the codex was invented, human beings thought in shorter bursts. A verbal lecture might hold the attention of someone for a longer period, but other than that, your attention didn't really have to last any longer than it took to read the words scratched on that clay tablet. Because writing was time-consuming and difficult, it was generally reserved for extremely important (and brief) documents such as legal documentation. But when the bound book was invented, and particularly when the printing press came to be and books became quite cheap, anyone could have something in his hands that required many hours of sustained concentration to take in. This resulted in changes in the brains of the readers, strengthening their abilities to concentrate on one thing and filter out distractions. Carr had concluded that because our computers interrupt us almost constantly, the constant barrage of interruptions (which we respond to) train our brains to be distractable.

Let's think about that argument a bit. If ancient man was distractable because his (eat or be eaten) environment demanded it, and "codex" man became a "deep reader" because books demanded it, and "Internet" man is becoming distractable again because his computerized environment demands it, isn't that a return to the more natural state of mankind? I'm not sure there is a way to determine whether "distracted" or "immersed and oblivious to surroundings" is a better way to be, but it seems that it would depend on the lifestyle and needs of the individual. For example, someone who lived in a dangerous part of the world would be well-served by being distractable; it could save their life if something in the corner of their eye makes them instinctively duck.

And really, what is it about most books that makes it so helpful for us to immerse ourselves in that environment? When you have immersed yourself in a book, you have allowed one human being to insert whatever he or she wants directly into the world of your experience. That author is controlling, to some extent, your thoughts and your interpretation of events or facts. Is that actually so much better than a quick jaunt across the Web, picking up facts from many sources and building your own composite picture of reality? I say this as a pretty avid reader myself; I love books, but there are definitely advantages to having instant access to multiple trains of thought. The tyranny of one author controlling your thoughts for an extended period is replaced by many voices competing for your attention, giving you the chance to choose best-of-breed for yourself.

There are a number of reasons people have trouble reading long articles on the Internet, and it's not all because of their email "ding." Reading on a computer screen basically is not fun. I say this as a person who has read an entire book, in pdf format, on a computer. Backlit computer screens are hard on the eyes, and people don't necessarily have the most comfortable reading environment set up in front of their computers. It's not that people can't read a long article on their computer; it's that people don't want to read a long article on their computer. But given a strong enough desire, they can and will. I've done it many times. If you've read this far, you're doing it right now. It's completely possible. You are the captain of your own fate. I predict that as e-readers such as the Kindle and its brethren become more and more popular and inexpensive, people will read longer articles, and even books, much more frequently in digital formats. The technology will continue to adapt to become more comfortable for human beings, just like reading and writing technology progressed to ever more useful forms.

So, does Internet use make it impossible for people to read physical "codex" books? Of course not! You can't say that just because you've trained yourself in such a way that it is difficult for you to focus, your brain is ruined for life and you'll never be able to focus again. The mere existence of technologies does not force you to enslave yourself to them 24 hours a day, seven days a week. And their existence doesn't mean that you even  have to use them at all!

I like candy. Most everyone does. I'd like to eat lots of candy! But if I eat a lot of candy all the time, my body will become sick and fat. Candy is okay in moderation, but too much is too much. Burger King is convenient and always available, but if I eat Burger King every day, all the time, I'm going to become very unhealthy. Burger King is okay sometimes, but it shouldn't become your constant diet. Too much is too much. And if your constant mental diet is making your brain sluggish and fat (or hyperactive and ADHD), maybe it indicates that you are being irresponsible with your use of the technology. The tech is not at fault; your bad habits are.

And really. Distractions are nothing new, and they are not limited to technology. I spend about an hour and a half every weekday reading physical books on my bus commute to and from work; and believe me, distractions are everywhere. Someone behind me having a loud conversation on a cell phone. People getting on and off. Things outside the bus. Announcements by the driver of which intersection we're at. Some of these distractions are important for me to respond to (for example, I need to remember to get off the bus when I get to my stop!) Some of them are unimportant, and some are just a nuisance. But I get through my books eventually, because I've learned to tune out the unimportant distractions. The same goes for the Internet; I've unconsciously learned to tune out the things I don't need to concern myself with, and only respond to distractions that matter. In fact, sometimes I tune out distractions that do matter, which is why I have to change my "new email" sound every once in a while... I've spent whole days not noticing that I have urgent items in my inbox!

Let's talk about some of those distractions. Let's talk about that email indicator, that Facebook ding on your phone, that text message from @AplusK on Twitter. Are they distractions? Do they break up your work day and keep you from concentrating? Yes? They do? How about this: TURN THEM OFF. If they're a problem, eliminate them. The distraction is not forcing itself into your life; you have brought it on yourself. Eliminate your own distractions. Simplify. Your brain will respond to that, just like it responds to the opposite. If our brains are so elastic that they can be negatively changed by negative environmental factors, then they are also elastic enough to be positively changed by better environmental factors.

It's nonsensical to blame distractability on information overload, too, although it's true there is a real glut of information available to each of us on the Internet, information about pretty nearly anything you can think of. One thing I've seen computers bring a huge change to in my own personal life is Bible study. When I was a kid, Bible study was, obviously, all about books. If you wanted to study a topic, you looked it up in commentaries, topical dictionaries such as Vine's, or study Bibles such as the good old Thompson Chain Reference. You could also take a word-based attack, looking up your word in Strong's Concordance (which contained every English word in the King James Bible, along with original language dictionary for translation assistance). It was kind of slow, but it could get you where you wanted to be. Fast-forward to today, when that Strong's Concordance lookup that took you two hours with the book can happen on your cell phone in seconds. But do you really want to find every verse in the Bible that contains the word "love," or do you want to learn about a specific kind of love? How much God loves people? How a husband loves his wife? How a man loves his neighbor? For that, your speedy word-based lookup is only a good starting point. Those commentaries, topical dictionaries, and other study helps are all out there in digital form, accessible at the click of a mouse, but to really understand the Bible, you have to go deeper. You have to do it on purpose. You have to not take the easiest way out. The problem is not a glut of information; the problem is intellectual laziness. The same goes for journalists that go for the "easy kill" without really checking out their facts (like this utter nonsense, which I heard reported last weekend on my local TV news... reporting the 823-year urban legend as fact). You have to actually care enough to take your time, even on a computer, or eventually you're going to wind up looking like a fool. You have to be wise in your use of the tools at your disposal; scatterbrained research leads to scatterbrained thinking.

Let's talk about communication, because Carr seems to think that digital communication is de-humanizing us because when we text message or IM, we are not face to face with the person we're communicating with. Hogwash. Consider people who, in centuries past, sustained long-distance romantic relationships via letters which had to be carried across oceans in ships. Consider people who stay in touch today with distant loved ones via telephone. Those lovers with the quill pens would have loved to have been able to pick up a telephone, but they used the technology at their disposal. Communication is communication, no matter what form it takes, and over time, communication becomes more human and personal, not less, with the introduction of better and better technology. Today I can start up Skype and see and hear moving video of a friend on the other side of the world. For free! I can call or text my wife's cell phone, and no matter where she is (within coverage, of course) I can reach her. In the past year or two I've become involved again in the daily lives of friends I haven't seen for 2 decades, via Facebook. Without those technologies, none of that communication would be possible at all. Okay, so it's digital; that means that the communication is carried on electronic impulses instead of through the air or in an envelope on a ship. It's not a sign of the decay of human interaction; it's a sign that people will communicate, and if it takes a computer to do it, so be it.

Carr also seems to think that there is a chance that people will try to (and already are trying to) sort of "outsource" their human memory to computer memory. But then he explains himself that that is impossible, and gives the physical reasons why it is impossible. Your brain, despite what may have been taught to you in fourth-grade science class, is not a computer. It's not even very much like a computer. Computer memory is not like organic memory, if only because computer memory is digital and organic memory is not digital. You can have a strong memory and you can have a distant, hazy memory; a computer can only have "yes" or "no". Either the computer knows it, or it doesn't. And most of your memories aren't things that you could even figure out how to offload into a computer anyway; your brain is full of pictures, sensations, smells, sounds, ideas, impressions... all things that cannot even be communicated to a computer, and even if you "offload" them to a computer somehow, they remain in your brain as well. The only thing computers are really good at is "computing" (math), and they do a fairly good job as storage devices for data which is much less complex than the things inside your brain and mine. Tools like Evernote can help you remember your shopping list or the date of the Gettysburg Address or what your kids want for Christmas, if you store those things there, but those tools can't help you remember how the meadow behind your house during your childhood smelled in springtime. I know they call it "computer memory." It's not. It's storage space for ones and zeroes.

Does the Internet cause some kind of brain damage? You might argue that; every single thing you do all day long causes minute changes in your brain, and if those changes are unwanted, you might call them damage. Is this damage irreversible? Not according to Carr's book... it says that the human brain is quite flexible and adaptable. The argument that your brain is so flexible that Internet use changes your brain, but then that the changes are permanent and damaging, is circular, self-defeating, and illogical. At any point you can choose to change your environment. Ironically, in the chapter on "how I wrote this book," the author tells about how he did just that... shut off the email and the IM and the feed reader and Facebook and Twitter, and re-taught his brain to focus. Even he, the arm-waving paranoid alarmist, found that all he had to do to work with no distractions was to remove the distractions. Why is this rocket science? Turn off the "ding" and your brain remembers how to concentrate on one thing at a time. The "can't" automatically becomes a "can."

My best take-away from this book is that it has reminded me to re-examine my own work habits. What is distracting me? What do I need to cut back on so I can work uninterrupted? Am I wasting whole days by remaining distracted from morning to night? More than once since I began reading the book, I've considered my environment and adjusted things, or turned things off, or un-followed or un-friended. or whatever I needed to do in order to simplify. That's certainly been a good, helpful thing. The information in The Shallows is fascinating, but the freaking out is unwarranted. If the brain is as flexible as the book says, it can snap back from almost anything... including Gmail and Twitter. Take charge. Don't sabotage yourself by creating a hostile Internet environment! Use a little common sense, and the Internet will be your friend and not your enemy.

Monday, April 26, 2010

Online Privacy

Recently a friend of mine posted this on her Facebook profile:
WARNING! As of today, there is a new privacy setting called "Instant Personalization" that shares data with non-facebook websites and it is automatically set to "Allow." Go to Account > Privacy Settings > Applications and Websites ...and uncheck "Allow", then repost this to your profile.

A few hours later, another friend posted this:
FYI EVERYONE- There's a site called Spokeo.com and it's an online phone book that has a picture of your house, credit score, profession, age, how many people live in the house. Remove yourself by the Privacy button on the bottom right. (passing along, scary stuff!) I personally checked it out and it is really there!! some of the info was off but its there!!! COPY, PASTE AND REPOST

These are basically unrelated issues, but they both touch on something that I don't think people understand very well: Internet privacy. Let's take the first one first, and think about each them a little bit.

If you are using Facebook, some information about you is publicly available, and that's that. There's a lot of stuff that you can hide from public view, but some of it you can't. Your name, for example. Your profile picture. Some of the stuff you are a "fan" of. To find out what of your profile anyone doing a Google search can see, simply log into Facebook, click "Profile", create a bookmark, log back out of Facebook, and then click your bookmark. You may be surprised at what you see... your status updates may be public, for example. There are several levels of security, including "Friends Only", "Friends of Friends", and so on. I won't try to go into very much detail here (because chances are, Facebook will change things and my blog post will wind up being inaccurate) but you really need to look into a few things:
  1. Take a look at Facebook's privacy policy to see if you really agree with everything it says.
  2. Read over articles like this one and this one, which will explain some of the privacy issues to you and maybe help you tweak things.
  3. Really, be aware of your privacy settings. Currently they are under Account > Privacy Settings (like the post mentions) and you might be able to go right there using this link, if you're logged in. But don't look at only that one checkbox; click through every page, and carefully consider every option. Only allow the stuff you really want allowed.
Now, as far as the "Instant Personalization" setting is concerned: my opinion is that the concern is a bit overblown. Basically, what that setting does is it allows sites that you are visiting anyway to know what Facebook knows about you and shares with people who are on Facebook but who are not your "friends." It's how Pandora knew who my friends were when I started messing with it earlier this week; it told me which of my friends prefer Big Band and which of them prefer Sade. When a song from a favorite artist of theirs comes up, I see their Facebook profile picture.

Does that creep you out? Well, then be creeped by this: any child-molester on the Internet has the same access to your information. Every serial killer and wacko can know what "Instant Personalization" knows, just by having a Facebook account and looking you up. Kind of puts Pandora knowing who your buddies are in perspective, doesn't it? If you don't care for that idea, maybe you shouldn't be on Facebook at all. Signing up for Facebook essentially equates to making a very minor celebrity out of you, so expect paparazzi if you go there.

(And if you are worried about Instant Personalization, allow me to introduce you to the privacy implications of Facebook Applications, such as Farmville, Farm Town, Mafia Wars, etc. which have access to much more information than Instant Personalization does. Might want to check those settings, too.)

So let's consider the second post, the one about spokeo. This is a service that compiles publicly-available information and repackages it for sale. The creepiness isn't the spokeo site; that's just plain old commerce. The creepiness is that the information is publicly available somewhere in the first place! Spokeo is like a used bookstore; they don't create the information, and they aren't even the primary source; they just compile it and sell it at a price. In fact, if you check the Snopes article about it, you'll find this link to another panic about a similar site, ZabaSearch, which was freaking people out by doing the exact same thing five years ago (they're still doing it). In fact, I'll add another one: put your land line phone number or address into WhitePages Reverse Lookup and you're likely to find your name (and maybe others who live in your house; it found my wife's name as well). And they'll sell you more information for a price, too. (Cell phone numbers don't turn up the same granularity of information as land lines because of legal differences.) Heck, type your land line phone number into Google, and with one additional click you'll see a map to your house. So the fact is, spokeo isn't anything unique or frightening... or at least it's not unique. It's fairly common on the Internet.

For the record, all of these services have "remove me from your list" functions, but before you get wrapped up in that, consider this: it is possible to get your phone number unlisted from the telephone book, but the majority of people do not. Why? Because you want to be found. The phone book (probably) has your name, phone number, and address in it. That's easily enough information to physically locate you, if someone wants to. And if you've ever told a stranger that it was your birthday, and if you also told him your name, that's just about enough information right there for identity theft (never tell a stranger anything that someone from a bank would ask you as a "security question", particularly your Social Security Number!) In the thoroughly-networked, cameras-everywhere, cell-phone-toting, information-addicted, credit-driven society we live in, information about you is literally in the very air. If you want to get off the grid, throw away that phone with the GPS capabilities, close out your bank accounts and credit cards and go cash-only, and then quit your job and move to the woods, because almost everything you do in this day and age leaves a footprint.

Hundreds of years ago when most of the world was very rural and communities were small, everyone knew everything about one another. To some extent, in small communities (little towns, schools, workplaces, churches) this is often still the case, but otherwise as a society we've somehow gotten the idea that we have some kind of anonymity, that unless we want them to, it's not nice for someone to know things about us. But the fact is, there have always been reams of publicly-available information about each of us out there somewhere. It's how modern society has always functioned. A bank that can't find out anything about you won't lend you money to buy a car; a prospective employer expects the chance to talk to your previous employers to find out if you fit into their organization. We use information to make educated decisions, and computers do nothing more effectively than they store and compare information. Don't be surprised to find details about yourself on the Internet, but do consider which pieces (for example, your Social Security Number) need to be protected, and which pieces need not be guarded as closely. Pick your battles wisely. Otherwise, that cave out in the wilderness might as well be your home.

(To find out what kinds of things about you that Facebook might be sharing with the whole wide world, visit http://zesty.ca/facebook/ and click the "How do I find my Facebook ID?" link to get started. Most of the categories will likely show you nothing, but check these categories, which might show you some information about yourself or others: "feeds", "likes", "links", "tagged", "posts")

Friday, October 30, 2009

Facebook

Lately I've been thinking about all of the ways that Facebook fails to live up to its potential. It's an incredible concept and on that level it works well, but when it comes right down to it, Facebook fails as an example of a good application. How, you ask? Well, let me think:

  • Facebook is slow. I can't believe how often I sit there waiting on a page to load. There's a statistic for Web design: if it takes more than ten seconds for the page to load, people will give up and load a different page. I don't know if Facebook has hit that threshold yet, but they certainly do try my patience.
  • Facebook is accident-prone. I see error messages on Facebook almost every day. Ever see the cryptic and inexplicable "Profile Unavailable - Sorry, this profile is not available at the moment. Please try again shortly"? How about the even more cryptic "Database Write Failed - An error occurred while writing to our database. Please try again later or contact customer support"? And those are only two of what seems like a multitude of cryptic, unhelpful, and downright scary error messages that come up right in the users' faces. Users shouldn't see error messages consistently like we do on Facebook... the problems can, and should, be fixed. This is a BUSINESS site, for crying out loud. An error on my hobby site I do for free is one thing; somebody is presumably getting PAID to keep this stuff working. Even worse: sometimes users post something and it never shows up on the site at all. For no apparent reason. With no error message. They just never appear.
  • Facebook is hard to configure. There are some things about your profile that you can control, and other things that you can't. In the left-hand column, for example, there are certain things that you can add, using apps designed to do that. However, as far as I can tell, it's always GOT to be your profile picture on top, then "Information", then "Friends", and THEN whatever else you want on there. What if I want my Flickr pictures up under "Information"? Can't do it. And even things that you can configure sometimes have hidden gotchas. For example: ever notice that on your "Info" page you can list things like favorite TV shows, music, etc. and it will automatically create a link to other people with that same interest? Except if there happens to be a comma in whatever you put in there, in which case the links are all jacked up. Or if you put something like "The Beatles, Eric Clapton, & etc." in which case you will get a link to everyone else who also enjoys listening to "& etc."

    How about this: I've put in a bunch of email addresses that I use, so that if someone searches for my work email address they'll be able to find me, but really I only want people to contact me at my Gmail address. Can I "hide" the other addresses on my info page so people don't try to contact me at those? Apparently not. Same thing with my work history... I don't think anyone really wants to know everywhere I've worked since 1994, but I do want all of those people to be able to find me if they're looking.
  • Facebook is hard to use. There are still things that I know good and well I can do on Facebook but can't find them when I need them. Case in point: find someone on your "Home" page whose updates you can do without in your newsfeed. Hover your mouse cursor over one of their posts until you see the "Hide" link. Click "Hide" and all of their posts should disappear from your news feed.

    Now, un-hide them so they show up in your feed again. See if you can figure out how to do it without using Google. I couldn't!

    Here's another example: in the "Inbox" area where you can send private messages to people, you can actually send one "private" message with multiple recipients. Problem is, when any of those recipients replies "normally" to the message (the blue button at the bottom of the screen, which says "Reply All"), the reply goes to everyone on the original distribution list! It is possible to "branch" off the "original thread" and reply to only the sender. See if you can figure out how to do it. It's right there in front of you, if you're looking! But it's FAR from obvious.

    One more quick example: ever try to quit being a "fan" of something and remove it from your "Pages" list? Try it. I dare ya. It's easy to do... it's just impossible to figure out HOW to do it. An application has failed to be user-friendly if obvious tasks like this are hard to accomplish without a lot of concentration (and occasionally, a search engine).
  • Most apps are a menace. To use them you have to basically agree to let them read your mail, carry your checkbook in their purse when they go shopping, and take naked pictures of you as you sleep, but most of the apps have no need of the information they request. Even worse, some of the apps are what I would consider viral. I don't mind "verifying" that I was your classmate in school or that I'm your third cousin or whatever, but I don't want to give the "tru 2 ur skool" and "hiya, cuz!" apps permission to read all of my friends' names and check their medical records for evidence that they have embarrassing diseases. But apparently even to courteously say "yes, I went to school with Fred", I have to also become a user of whatever jacked-up Facebook app that Fred is trying out (and will ultimately decide that he doesn't even like). Plus, a good portion of the apps are just plain slow (which brings us full circle to my first point).
  • A new one since I posted this article on Facebook itself: major changes to the interface without any warning. Well, that's not entirely true; if you follow the Facebook blog you'll basically know what's going on. So, how about putting that blog on the login page, linking to it from the user's home page, SOMETHING like that? I didn't even think there was a Facebook blog until I Googled it. Did you? At any rate, major changes to the interface (like the one that happened last week) need to be announced in a way that users will know what's going on. The users don't like it... as evidenced groups called things like "bring back the old news feed" that pop up every time they roll out a new feed.
So why use Facebook at all? Because of the people. Since I've gotten on Facebook, I've reconnected with people I haven't seen since literally I was in my early teens. I've become re-acquainted with some of my dearest friends from other periods of my life, and in some cases, I've realized what it was that I liked so much about certain people in the first place. In some cases, I've found that I like people more now than I did when I knew them in a previous life! You guys who are reading this are the reason why I put up with all of Facebook's quirks. I'm having a great time (in between annoying error messages), and I hope you are too!

Friday, October 2, 2009

Google Wave: What I'd Like To Use It For

This week there's been a lot of chatter about something called Google Wave. The reason the buzz ramped up this week is that Tuesday Google announced that they would be expanding their beta-testing to 100,000 more users (plus their friends and relatives, apparently, because each invite comes with more invites for buddies attached). Wave is not something that is easy to explain in a few words, although the concepts are not hard to understand. It's kind of like email, except with the immediacy of an instant message and the editability of an online document. I know, that doesn't seem to make sense, so you have a couple of options to get you up to speed for this post. You can go to wave.google.com and watch their eighty-minute video... but who in the heck in this Twitterized, cell-phone-infused world has eighty minutes to sit and watch a video online? Instead, I recommend that you take a look at this one. It's a lot of fun to watch, is quite a bit shorter than the ten minutes they mention at the beginning, and it'll help you wrap your head around the basics:



Back? OK, so that kind of explains it. If you're still having trouble or want some more detail, I thought this Lifehacker article was helpful. Go ahead, I'll wait for ya.

...

OK. So Google Wave is looking like the coolest thing to come down the pike in a long time. Basically, it's a platform that a bunch of other things can kind of piggyback on. Now, I've been reading some articles on how people envision that Wave might be helpful in what they do... businessmen, for example, or newspaper writers or even filmmakers. For myself, the first thing I thought of when I saw it was, "That looks MUCH nicer than Facebook!" Indeed, some have speculated as to whether Wave could eventually do in both Facebook and Twitter, and I agree that it may give them (or the bug-riddled Facebook, at least) a run for their money at some point (of course, if they're smart they may actually incorporate the Google Wave technology themselves and then it becomes a question of who has the cooler interface and the most users, but anyway). But the more I thought about the capabilities of this thing, the more my mind started going in another direction.

Where I work we've been on a quest to find an effective trouble-ticket system. Our business is almost completely centered around what we can do with our Web sites, and customized computer coding is what I do all day long. When something is wrong with one of our sites, we get an email or a phone call, or sometimes we get a "drive-by" request (those are pretty common when your office is on the way to the bathroom for a lot of people!). Once upon a time we hired a contractor to build a trouble-ticketing system for us. It worked OK, and it was integrated with our internal systems, but there were still some things about it that were inflexible and caused problems. To a computer programmer, writing a ticketing system (someone logs a problem into the system, it is classified and prioritized, someone works on it and solves the problem, the ticket is closed, end of story) seems like a deceptively simple task, but things get complicated VERY quickly. Who can see the ticket I'm working on? The person who submitted it? What if they called it in on the phone and someone else keyed it in? Can they see my comments? I need to add a comment that is critical for developers but which might be confusing for end-users. What do I do with the screen shot the user emailed to me? What about this pdf they sent in as an example? Trust me, it gets crazy quick. So we abandoned the home-grown system and began shopping.

First we tried out a system called Trac which our I.T. director had used at a previous job. Trac is a combination wiki/ticketing system, and there are some things it does incredibly well... automatically linking text in the format "#123" to trouble ticket #123, for example. We ran into problems, though, when we tried to figure out ways for our customers to see the status of their tickets. There's just no obvious way to show part of what's in the system; it's pretty much an all-or-nothing proposition. So the I.T. director went shopping elsewhere.

Enter Jira. Besides the fact that the name makes me want to say "Gojira! Gojira!", the software is able to do all of the things we need it to... there is a flexible permissions system that allows you to show things to only the people who need to see them, but there are other great bells and whistles (like pasting in a screen shot directly from your Windows clipboard... how cool is THAT?) that impressed us so much that we are likely going to adopt it as our new ticketing system very soon. (It is a commercial product, by the way, but I am receiving no compensation for mentioning them.)

But just for a second, let's think about how Google Wave could be used as a trouble ticketing system. The hypothetical Wave-based ticketing system need not reside on Google's servers; the platform will be open-sourced, so the ticketing service could be a private machine owned by the company using it, or it could even be on a third-party hosting provider. Each new ticket would be a wave (when "wave" is lower-case, it means a particular "message thread" or "document", as opposed to the upper-case "Wave" referring to Google's product as a whole). When a ticket is opened by internal personnel, all of the stakeholders could easily be added to the wave; if the ticket comes from an external source, when the staff became aware of it they could add stakeholders to the wave themselves. As progress is made on the ticket, technicians could update the wave, and even add questions for the client; the client could modify or add information as necessary. I was particularly intrigued when I visited the Wave extensions page and saw the Ribbit extension. Assuming enough storage space is available to store them, the wave could conceivably hold the entire contents of a conference call, recorded for reference back if needed! Tickets could also be submitted via telephone and immediately and automatically added to the appropriate waves. Those audio tickets would be exactly what the client requested, with no intentional or unintentional translating done during data entry. The phone call IS the request.

The possibility of adding robust phone call/teleconference recording capabilities to the wave would be what would make it a killer app for trouble ticketing. One of the most frustrating problems we have with some of the people that we do work for is that a request is placed via telephone and either misunderstood or forgotten, and then it winds up never getting taken care of properly (or messed up, which may or may not be worse!) To be able to go back and follow every part of the ticket wave through its complete development, to have that granularity on the project, would be invaluable. It would be like the difference of getting where you want to go via horse cart, automobile, or jet plane.

Why oh why couldn't I have been one of those first 100,000 to request access? :)